Order Processing11 am EST Daily Cut-off Time If your order is placed after 3:00pm EST Monday – Friday, it will be processed the following business day. For orders placed before 3pm EST we will be making every effort to ship your order out the following business day. If we are experiencing a larger than average volume of orders it may take up to two days to process and ship your order.
SHIPPING WITHIN CONTINENTAL USWe apologize but orders can not be delivered on weekends or holidays. We cannot ship to PO Boxes. Notice: ChocoMaker® Fountain Dipping Candy, Simply Melts, Candy Wafers, and other candy may melt in transit during the warm weather months (April through November). However, this DOES NOT affect the quality or flavor of the product, which CAN be re-melted and used normally, unless otherwise noted. Heat can affect the appearance of the product, which is not always appealing to the eye but it is still a quality, flavorful product.
UPS Ground Time-in-Transit MapThese transit times are not guaranteed and this map is for reference only
For expedited shipping options and charges please contact our customer service team at firstname.lastname@example.org.
SHIPPING TO CANADAWhy am I being charged import fees now when I never was before?
- The payment of duties and taxes is the responsibility of the recipient.
- Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and can’t predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
- Duties, taxes and additional processing and handling charges will be collected from you by the carrier at the time of delivery on a C.O.D. basis – they will be extra and above what we charge you for your order, and in many cases can be quite expensive. We do not know at the time of order how much those additional processing and handling charges, taxes and/or duties will cost. Chocomaker® is not accountable for any of these charges, taxes or duties; they are solely your responsibility and acceptance of this is implied when you place an order with us. If for any reason those charges are not paid by you when you receive the order, we will bill back those charges back to you using the same method of payment with which your original order was paid. Furthermore, if you refuse delivery of the package on the grounds that the C.O.D. charges are too expensive, we will issue a refund for the returned products upon receipt at our warehouse equal to their cost, but will not issue a refund of your shipping and handing charges.